FAQs

About Our Flowers

Q: What makes MauiGoose flowers special? A: For over 20 years, we've been sharing the spirit of Aloha by handcrafting each lei and arrangement with fresh, hand-picked tropical flowers. Our commitment to authentic Hawaiian culture and tradition ensures that every piece you receive is a work of art, made with care and a touch of island magic.

Q: How do I care for my lei or fresh flowers? A: To keep your flowers looking their best, we recommend spritzing them lightly with water and storing them in a sealed container or bag in your refrigerator (away from any fruits and vegetables) until you are ready to wear or display them.

Q: Will my order be exactly as pictured? A: While we strive to make every order exactly as it appears on our website, there are times when a flower or two is not in bloom or is not the best quality for shipping. In these cases, we make a substitution as close as possible.

Ordering & Shipping

Q: How do you ship? A: MauiGoose uses only FedEx Priority Service to ensure the freshest flowers arrive to you as quickly as possible. Our shipping boxes are specifically manufactured for the floral industry in Hawaii, and gel packs are used to assure a constant temperature.

Q: How long does shipping take? A: We ship Monday through Thursday.

- Mainland West Coast: Morning delivery the following day.

- Rest of the Mainland: Morning delivery on the second day.

- Neighbor Islands: We offer next-day home deliveries, but it is best to pick up at the FedEx location near the airport to prevent the box from being in a hot delivery van.

- Saturday delivery is available to the Mainland for an additional $20.

Q: Do you ship to Canada or Alaska? A: As of June 2024, we no longer ship to Canada or Alaska.

Q: Can I track my order? A: Yes! Once your order has shipped, you will receive an email from us with your FedEx tracking information. You can follow the flowers by logging onto www.fedex.com/us.

Q: What if I provide an incorrect address? A: The information you provide must be correct to complete the delivery. Please review your confirmation email to ensure all information is accurate. There will be a $20 charge for an incorrect address, which can also cause a delay in delivery.

Returns & Refunds

Q: What is your refund policy? A: Your flower orders are prepared fresh on the day of shipping. Due to their perishable nature, we do not accept returns. However, your satisfaction is our priority. If you are not completely satisfied with your order, please contact us within 24 hours of receiving it with photos, and we will do our best to find a solution.

General

Q: How can I contact you? A: For any questions or concerns, please feel free to reach out to us at customercare@mauigoose.com. We typically respond within 1-2 business days.