Q: What makes MauiGoose flowers special?

A: For over 20 years, we've been sharing the spirit of Aloha by handcrafting each lei and arrangement with fresh, hand-picked tropical flowers. Our commitment to authentic Hawaiian culture and tradition ensures that every piece you receive is a work of art, made with care and a touch of island magic.

 

Q: Will my order be exactly as pictured?

A: While we strive to make every order exactly as it appears on our website, there are times when a flower or two is not in bloom or is not the best quality for shipping. In these cases, we will alert you and via email and make a substitution that is as close as possible.

 

Q: What is the order cut-off time for orders?

A: Normally, by 9 am Hawaii time / Noon Pacific / 3 PM Eastern. All orders placed after these times will be processed the following day and shipped the day after processing.

 

Q: Do you ship to Canada or Alaska?

A: As of June 2024, we no longer ship to Canada. We do ship to Alaska, however there is an additional $15 charge on all orders.

 

Q: Why am I being charged twice for shipping at checkout?

A: Our flowers are sourced fresh from different farms on multiple islands. Due to this shipping is charged for separately for all lei orders and all tropical bouquets.


Q: What is your refund policy?

A: Your flower orders are prepared fresh on the day of shipping. Due to their perishable nature, we do not accept returns. However, your satisfaction is our priority. If you are not completely satisfied with your order, please contact us within 24 hours of receiving it with photos, and we will do our best to find a solution.


Q: If I order multiple different bouquets on one order, does the order come
as a single box or in multiple separate boxes?

A: Each bouquet is boxed separately. Separate boxes are strapped together (Max of 3) and shipped as a single “order” by FedEx. If you order 4 items, it will ship out and arrive as 2 separate shipments/FedEx labels.

 

Q: Can I track my order?

A: Yes! Once your order has shipped, you will receive an email from us with your FedEx tracking information. You can follow the flowers by logging onto www.fedex.com/us.

 

Q: If I want to add winter insulation ($10) and I am buying multiple bouquets , do I pay the fee for each item or for the whole order?

A: Each bouquet or item comes in its own box so the insulation fee would be charged per based on how many bouquets are ordered.

 

Q: What if I provide an incorrect address?

A: The information you provide must be correct to complete the delivery. Please review your confirmation email to ensure all information is accurate. There will be a $20 charge for an incorrect address, which can also cause a delay in delivery.

 

Q: I see that the vase is $10.00, what does the vase look like?

A: We only offer a square plastic vase that comes with floral as an option now.