Shipping policy

Important Tips 

It is of utmost importance that you provide us with the correct date of your event and an accurate address so that we can best assist you with a successful delivery service. We recommend that you receive your package ONE day before your event: 1) You have an opportunity to refrigerate your package overnight, 2) Should a mechanical or weather delay occur you will have a better chance to recover for lost hours.

 

It is of utmost importance that the sender considers signature release option for the package. Requiring a signature may mean that your package will be returned to a non-refrigerated FedEx facility if no one is home, and delivery may not be re-attempted until the following day. Allowing for signature release means that FedEx has permission to leave the package at the door if no one is present at the shipping address. Main concerns would be weather, theft, and time of use when reviewing this option on the order form.

 

A refund will not be issued in the case of an unsuccessful delivery subject to a "no signature release" (signature required) option.

 

Delivery Information

To ensure successful fulfillment of specialty orders we request 72-hour notice. For a quantity order we request one week's notice.

 

Please note:

·       Leis ship Monday-Friday, and Saturday on special request.

·       Bouquets ship Mon, Tue, and Wed for deliver Wed., Thur. and Friday respectively.  

·       For bouquet deliveries on Saturdays, Mondays or Tuesdays, please call us at 1-833-954-6673.

·       You will receive a tracking number ONLY on the day of ship.

·       The day of ship is determined by the date information you submit in your shopping cart. It is critical that you submit the correct date of your event, to ensure that we calculate actual date of mailing.

 

Packaging

Our lei packaging consists of specially manufactured floral boxes, paper, plastic and/or tissue lining and frozen gel packs. Gel packs help the flowers to maintain optimum cool temperature particularly for the initial part of the journey.  Our bouquets are pacakged using great care, special moisture pack at the base of each stem and moistened paper fill to nestle the flowers and provide needed humidity to keep them in the best condition possible.

 

FEDERAL EXPRESS is our courier of choice and we are pleased to report their excellent track record and customer service for the last 15 years, especially when compared with alternative carriers.

Priority

This service typically offers morning delivery next business day by 10:30 am to most zip codes in the following states: California, Washington, Oregon, Idaho, Arizona and Utah. For all other states delivery would be made in two business days by 10:30 am (Commercial Address) to 12:00 pm (Residential Address), provided we are not shipping to a remote address. NOT ALL ZIP CODES QUALIFY FOR THIS MORNING DELIVERY COMMITMENT, PARTICULARLY IF THE DESTINATION IS IN A REMOTE OR RURAL AREA. Priority service is required for Saturday delivery.   

However, afternoon delivery next business day by 4:30 pm to most zip codes in the West Coast states as listed above can happen; by 4:30 pm in remote/rural areas. For all other states delivery would be made in two business days by 10:30 am (Commercial Address) and 4:30 pm (Residential Address), provided we are not shipping to a remote address. NOT ALL ZIP CODES QUALIFY FOR THIS DELIVERY COMMITMENT, PARTICULARLY IF THE DESTINATION IS IN A REMOTE/RURAL AREA.

Saturday

Saturday service is required for us to ship out your package on Saturday, typically for a Monday delivery as FedEx does not operate on Sundays. Saturday service is available to most zip codes for a premium charge, usually by 12:00 pm or 1:00 pm depending on the zip code. Please specify if you are interested in this special option.

 

You may call FedEx direct at 1-800-463-3339 or contact us for assistance regarding any scheduling or delivery inquiries. Due to Hawaii standard time difference, we may need up to 24 hours for us to respond to your email or phone inquiry.

Holidays

Federal Express does not work on the following days: Sundays, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

On the day of shipping we will email you your FedEx Tracking Number so that you may track your package online or call FedEx at 1 (800) 463-3339.

 

California Residents

The State of California Department of Agriculture conducts random agriculture inspections on packages from Hawaii in search of bugs and pests which have been infiltrating California crops. Such stringent inspections can delay scheduled delivery of your package. Federal Express drivers work under strict time constraints, and cannot wait for inspectors to complete their inspections. Understand that these inspections are done on a random basis. Maui Goose has no control over these delays and, as such, any guaranty of delivery by your chosen deadline may not be possible.  In such cases, Maui Goose of Hawaii will not be liable for full refund or credit. 

 

Comments Welcome

We care about your shopping experience. Please email us your comments regarding how we can improve our website customer service to you. We hope that our leis inspire you to begin your own tradition of lei giving. Thank you for shopping at Cindy's Lei Shoppe!

 

To insure successful fulfillment of your order for fancy leis we request 72-hour notice before shipping date.  This allows our lei-makers the time needed. This is particularly important when threading/weaving complex leis with as many 600 petals. For a large quantity Lei order we request one week's notice.